Frequently Asked Questions
Hello! This section has been created to help you find answers to questions you may have when we are closed. They have been separated according to its respected category. For example, all embroidery related questions are regarding orders - so, all questions will begin with EMBROIDERY: and the same goes for the other categories, CUSTOM ITEMS, etc... If you cannot find your question or answer to a question you may have, please send it to info@craftysuite.com or TEXT to 901-582-2144 We will answer it as quickly as we can and may add it to this section for future reference for other clients.
CUSTOM ITEMS: What is the Turnaround Time for Custom Items?
Turnaround times are typically between 3-5 business days. During holidays and special events when our order volume is high, the turnaround time could be between 7-10 business days.
CUSTOM ITEMS: Can names or photos be added to the items?
Yes, everything in our store is 100% customizable. When you select the product you want, there is an option for you to explain exactly how you want the item customized. Up to 9 characters may be added for the name, name color, name font, and photos may be added as well.
EMBROIDERY (Full Gift Baskets): Is shipping free on all orders?
No. Shipping is free on ONLINE orders only. Delivery time for online orders is 3-4 weeks
EMBROIDERY (Full Gift Baskets): Are deposits accepted for orders?
Deposits are NOT ACCEPTED for ONLINE ORDERS. These orders must be PAID IN FULL.
Deposits are NOT ACCEPTED FOR RUSH/EXPRESS DELIVERY ORDERS. These orders must be PAID IN FULL.
Deposits ARE ACCEPTED for Telephone, Email, Text Orders that are custom/special orders with an expected delivery time of 3 weeks or more. For example, if you placed an order by telephone for a Baby Boutique Box and your order's total is $200. with a delivery time of 6 weeks from the baby shower date/date you would like your order. A payment arrangement can be made.
If you wanted a Baby Boutique Box arriving to you in 2 weeks, a payment arrangement cannot be made. This order must be PAID IN FULL.
EMBROIDERY (Full Gift Baskets): Can I get my order faster than 4 weeks?
Yes, but you must place your order by telephone, email or text.
Call in, or text at 901-582-2144
Email your order to: contact@craftysuite.com
EMBROIDERY (Full Gift Baskets): What is required for deposits?
50% down and 50% Paid 1 week [7 days] prior to your delivery date. For example: Your order total is $100 and due 4 weeks from today. Your deposit would be $50. Your balance would be $50 and must be PAID 3 weeks from today... which leaves 1 week from your due date and gives us time to ship your order to you.
EMBROIDERY (Full Gift Baskets): What happens if I cancel my order after a deposit has been made?
All deposits are NON-REFUNDABLE. Sorry, your funds will not be returned to you. This is because materials, supplies and labor have been invested in preparing your order. Your deposit will cover the costs incurred.
EMBROIDERY (Full Gift Baskets): What happens after I place my order?
Regardless of how your order was placed, you will be sent an email with the details of your order for confirmation of correct spelling, colors, fabric choices and an invoice for your order. After you receive this email, we'll wait for you to send us your approval and submit payment for the invoice's balance. Thereafter, your will receive a progress report on your order's status... If your order is scheduled to be shipped promptly, you will receive a tracking number to monitor your order while its in route to its destination.
EMBROIDERY (Full Gift Baskets): What if I make a mistake in the spelling of a word/name/lettering?
Unfortunately, if a spelling error is made by you, you will be responsible for submitting payment for an order to be made over.
If a spelling error is made by us, we will cancel the order and issue you a full refund, offer a discount if you are willing to accept the order into your possession, or issue you store credit toward future orders. You will have the liberty of choosing which option you prefer.